Work Readiness Credential
Key Considerations for New York State Credentialing

     
Where will the Credential be offered? Points for NY Consideration Recommendations to the POC
What is the range of possible sites?
  • Multiple points
  • One Stop Centers
  • Educational
  • Franchise
  • Faith-Based
  • For profit vendors (ie Kaplan, etc.)
  • Do we distinguish between stand alone test sites and service providers which might also be test sites?
  • Multiple points
  • Site Fee
  • Certification of standards for sites
  • Consideration for hires of entry level workers by nationwide companies
What are the criteria for all sites?
  • Accessibility for ADA
  • Computer Bobby Ready
  • Geographically diverse
  • Hours/days/weekends
  • Must have documented referral system to permit failures a pathway for eventual success
  • Provisions for security of test and records
 
What equipment do sites need?
  • Unique Classroom/test room
  • Qualified Proctor
    Specific Computer/Sound Card
  • T-Lines
    Calculators
  • Tape Recorder
 
What staffing to support the assessment process?
  • Proctor
  • Technology Expert
  • National help line for issues which might arise during the testing related to technology?
  • Active Listener Scorer
What policies and procedures need to be in place to assure fairness and access?
  • Appeals/Grievance Process
  • Qualifications of Staff
  • Standards for when the test can be taken
  • Appeals/Grievance Process
  • National Guidelines for Test Takers/Applicant Handbook
  • Security/Firewall Issues
What is the quality assurance process to make sure sites meet criteria, policies, etc?
  • State WIB process/procedures/guidelines for monitoring at the state level
  • National standards/revocation procedures
What are the costs for sites
  • Different levels of investment to be a testing center
  • Ought the State explore a model akin to an Oracle license model – a “right to become a test site license” where the parent organization pays the “dues” which permits a license maximum per site per year?
  • Franchise fees
  • National guidelines on minimum number of exams offered per year to establish quality baselines
     
What will the credentialing process look like?    
Should there be an application process?
  • Two tiers: Public workforce system referral vs. Walk-in
  • Fee structure/cost for public workforce referral vs. walk in customers/referrals
  • Fee structure for multi-state employers interested in using as part of the hiring referral process
Do individuals have to meet eligibility requirements?
  • State Board guidelines to be established for referral to the assessment from the public workforce system
  • State Board guidelines for test sites outside the public workforce system as part of informed consumer choice
  • Need some minimum eligibility requirement. It would be good to have a recommendation.
What will the process look like from test taker's perspective?
  • State policies needed for Time turn around for the listening actively components and alignment with results of the on-line modules
  • State level policies for a standard process for referral to services which may improve outcomes
  • Guidance on what you would like the results reports to include?
  • Applicant Handbook
    Time turn around for assessment results?
  • Will assessment be modularized to permit taking at various time intervals?
  • Headphones
  • How test is available
  • Duration
  • Where the results will be sent from (who issues the credential and what will the federal turnaround time be between the on-line modules and the listening actively modules)
  • What results will look like?
  • Standards for turnaround time for formal issuance of the credential
How will the process be designed to take into consideration the needs of test takers with disabilities? LEP customers?  
  • National standards should guide this
What policies and procedures do we need to have in place?
  • One Stop Public Workforce Standards for access to services for both disabled and LEP customers
  • Consistent on national basis
What are the costs associated?
  • National policies will guide state level policies
  • To be Determined
  • Industry Incentives
  • Discounts for referrals from the public workforce system; Oracle license type approach to be explored for the public workforce system
  • National fee-for service model needs to be developed?
  • Maintenance for continuous improvements
  • Upgrades
     
How will testing sites that are delivering the assessment be trained?    
What are criteria for proctors?
  • State level guidance on the skill sets needed for Proctors
  • State level training to the proctors on the assessment instruments, quality assurance standards, national standards, etc.
  • Validated Curriculum
  • Standards and Protocols for proctors, test sites, assessment delivery questions, data security related to participants and test instruments, technology related issues
How will training be delivered?
  • Webinars
  • Self paced
  • National to state level training needed via webinars, etc.
How often?
  • State policy needed on this
  • National policy needed on this
What are the costs associated?
  • To Be Determined
  • To Be Determined but method used should reflect most cost-effective
     
How will the assessment be maintained and delivered?    
How often does the underlying standard need to be updated?  
  • POC should develop recommendations for the national home tied to the longitudinal evaluation
How often do assessment items need to be reviewed and/or replaced?  
  • POC needs to review protocols for such analysis currently in place for other industry-based credentials
  • Needs to be a component of the longitudinal evaluation
What issues are important to consider in choosing a national Vendor for delivery of the assessment and related services?
  • Recommendations to the POC on standards for a national Vendor rfp process. “Home” for the assessment and credential body might include thoughts around test security; test validity & reliability; frequency of reviews of the standards.
 
How will the credential be awarded?    
What entity will be the “credentialing” body?
What issues are important to consider in choosing a body to award the credential
  • State and local delivery of the assessments and prepatory work for the assessments; SWIB recommendations to the POC on what might make for a good fit in a national oversight entity
  • frequency of reviews of the standards; governance structure to ensure investor concerns are being heard and addressed; appropriate budget issues; grievance and appeals procedures, etc.
  • National ”Home” with experience in credential issuance with a preference toward an organization that has a vested interest in the skills of entry level workers
How will the credential be evaluated? (ongoing validation)
How will the system for delivery be evaluated?
  • What happens at national level?
  • What happens at state level?
  • National design
  • National implementation?
What fees should be associated with the credential?    
Cost per administration?
  • Cost benefit analysis needs to be conducted to better understand an appropriate answer
  • Cost benefit analysis needs to be conducted to better understand an appropriate answer
Cost per credential award?    
Cost per site/license or franchise model?    
Cost per state/license or cooperative?